We are committed to providing the highest standard of service. If something goes wrong, we want to hear about it so we can put it right.
All Legal Solicitors are regulated by the Solicitors Regulation Authority (SRA). We treat every complaint seriously and use feedback to improve the quality of our service. Our complaints procedure is free of charge, and making a complaint will not affect how we handle your ongoing matter.
In the first instance, please raise your concern directly with the solicitor handling your matter, or contact our complaints partner. You can do this by phone, email or in writing. We will acknowledge your complaint in writing within 5 working days of receiving it.
Your complaint will be reviewed by a senior member of the firm who has not been directly involved in your matter. We may invite you to a meeting to discuss your concerns, and we will keep you informed of our progress. We aim to provide a full written response within 8 weeks.
Our final response will set out our findings and, where appropriate, what we will do to put things right. If you are not satisfied with our response, or we have not responded within 8 weeks, you may take your complaint further (see below).
All Legal Solicitors, 32 Park Road, Unit 3, Peterborough, PE1 2TD